What is Corpus Christi City Employees Credit Union?
Corpus Christi City Employees Credit Union is a member-owned, volunteer directed, not-for-profit financial cooperative. Chartered in 1951, it is regulated by the Texas Credit Union Department. We strive to encourage thrift among our members, creating a source of credit at a fair and reasonable rate of interest, and providing an opportunity for our members to use and control their own financial organization in order to improve their economic well being.
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What is the purpose of a credit union?
The primary purpose is to encourage members to save money. Another purpose is to offer loans to members. In fact, credit unions have traditionally made loans to people of ordinary means. Credit unions can charge lower rates for loans (as well as pay higher dividends on savings) because they are not-for-profit cooperatives. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services.
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How did credit unions start?
The first credit union cooperatives began in Germany over a century ago. Today, credit unions are found everywhere in the world. The credit union movement started in the United States in Manchester, New Hampshire. There, the St. Mary's Cooperative Credit Association, a church-affiliated credit union, opened its doors in 1909. Today, one in every three Americans is a credit union member.
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Who can join a credit union?
A credit union exists to serve a specific group of people, such as a group of employees or the members of a professional or religious group. This is called a "field of membership." The field of membership may include where they live, where they work, or their membership in a social or economic group.
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How can I become a member?
By signing and completing a new member signature card, providing the personal identifying information requested to open the account, and purchasing one (1) or more Credit Union Shares ($25.00 equals one share) and paying a $1 membership fee.
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May I retain my membership if I terminate my employment?
Yes, by keeping your share (savings) balance above $25.00 at all times. If you should close your share account after terminating employment, you would not be eligible to rejoin, unless you met our membership guidelines.
Upon terminating employment you are still responsible for making your loan payment. Arrangements can be made with the Credit Union to make these payments.
Remember the Credit Union is owned and operated by its MEMBERS.
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Who owns the credit union?
Corpus Christi City Employees Credit Union is owned solely by its shareholders, the members. After becoming a qualified member you then have one vote at all annual or special membership meetings. The one-person, one vote rule applies regardless of how much you have in shares (savings) or in any other type of deposit account.
Members put their money in share (savings) accounts. This money is then used to make loans to members. The interest that is paid as the loan is repaid, is Credit Union income. After setting aside for reserves and paying the expense of operation, the balance of the income is returned to the members as dividends on their share accounts.
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Who runs the credit union?
The Board of Directors, elected by the members at the annual meeting each year, is responsible to the members for the operation of the Credit Union. The seven member Board of Directors determines the operating policies, sets the rate of interest on loans, declares dividends, and selects the President. The President supervises the staff and the day to day operation of the Credit Union Office.
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Are savings deposits insured?
Yes. All savings accounts are insured up to $100,000 by the NCUA, the National Credit Union Administration, an agency of the federal government. To learn more about NCUA federal insurance coverage go to www.ncua.gov and click on "Find Out About NCUA Share Insurance".
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What should I do if my Debit MasterCard is lost or stolen?
If you suspect unauthorized use of your debit card due to a lost or stolen card, immediately call 1-800-887-0555 and select option 9. You can reach this number 24 hours a day, 7 days a week. During regular business hours you can reach us at (361)855-4494 and ask for the Member Services Department.
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Can I use my Pulse ATM card to make debit transactions?
Yes, you may use your Pulse ATM card at any retail point-of-sale (POS) location displaying the Pulse Pay logo. Your standard daily limit for an ATM card is $300. Just enter your 4 digit PIN at the counter terminal and wait for the approval. You can also get cash back at POS locations and avoid ATM surcharges and foreign use fees. Each merchant's "cash back" limit may vary. Most point-of-sale (POS) transactions are free.
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What can I do if I am a victim of identity theft?
Contact the Police to file a report. Cancel checking and savings accounts and open new ones. Notify the credit union. Cancel your ATM or Debit Card and get a new one. Change PIN and Password numbers. Document the actions you take. Issue stop payments on checks. Contact the credit bureaus and have them flag your account with a "fraud alert." Contact credit card companies that may be at risk. Keep copies of correspondence related to the theft, including notes of telephone calls made. Include the date and time of the phone call and the name of the person you talked to. Important numbers you may call include:
Credit Bureaus
Equifax: 1-800-685-1111
Experian: 1-888-397-3742
TransUnion: 1-800-916-8800
Links to all three major credit bureaus are available on the Links page of our website.
You can contact the Federal Trade Commission (FTC) Identity Theft Hotline at 1-877-IDTHEFT (438-4338) or go online to www.consumer.gov/idtheft to view and download additional information to assist you from becoming a victim of identity theft or to help you in case you are an identity theft victim.
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Do you have a complaint concerning our credit union?
If you have a problem, you should first try to resolve it directly by contacting a supervisor at the credit union. Often times, a complaint is the result of a miscommunication or misunderstanding and can be resolved.
If you are unable to resolve your complaint in this way, you can contact management or one of the credit union’s board of directors for further assistance. Dealing directly with the credit union is usually the fastest and simplest approach.
We value our members and try to be responsive to your concerns.
If you are unable to resolve a dispute with us directly you may contact the Texas Credit Union Department, a state agency that regulates state-chartered credit unions in Texas. They can be reached at:
Texas Credit Union Department
914 East Anderson Lane
Austin, Texas 78752-1699
(512) 837-9236
email: info@tcud.state.tx.us
www.tcud.state.tx.us
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FAQ
